I have 3 Exchange 2013 CU10 CAS servers load balanced by an F5. Recently I have had reports of IMAP clients not able to retrieve email. I have discovered 2 of the 3 CAS servers are not taking IMAP requests. Nothing has change recently. I tried rebooting
both servers. Did not help. I enabled Outlook logging and get this:
C:\PROGRA~1\MIF5BA~1\Office14\OUTLMIME.DLLIMAP: 13:36:27 [db]
Intializing connection [000000000BDE6270]
IMAP: 13:36:27 [db] Setting internal codepage to 1200
IMAP: 13:36:27 [db] Connecting to 'server' on port 993.
IMAP: 13:36:27 [db] OnNotify: asOld = 0, asNew = 2, ae = 0
IMAP: 13:36:27 [db] srv_name = "server" srv_addr = 10.X.X.X:993
IMAP: 13:36:27 [db] OnNotify: asOld = 2, asNew = 3, ae = 1
IMAP: 13:36:27 [db] OnNotify: asOld = 3, asNew = 4, ae = 0
IMAP: 13:36:27 [db] Negotiating secure connection with 'Microsoft Unified Security Protocol Provider'.
IMAP: 13:36:27 [db] OnNotify: asOld = 4, asNew = 6, ae = 2
IMAP: 13:36:27 [db] OnNotify: asOld = 6, asNew = 6, ae = 4
IMAP: 13:36:27 [db] err: WSAGETSELECTEVENT = 0x20, WSAGETSELECTERROR = 10053
IMAP: 13:36:27 [db] Connection to 'Server' closed.
IMAP: 13:36:27 [db] OnNotify: asOld = 6, asNew = 0, ae = 5
IMAP: 13:36:27 [db] ERROR: "A secure connection to the server cannot be established.", hr=2148322330
C:\PROGRA~1\MIF5BA~1\Office14\OUTLMIME.DLLIMAP: 14:20:01 [db]
Intializing connection [0000006C8212D680]
IMAP: 14:20:01 [db] Connecting to '10.X.X.X' on port 993.
IMAP: 14:20:01 [db] OnNotify: asOld = 0, asNew = 4, ae = 0
IMAP: 14:20:01 [db] Negotiating secure connection with 'Microsoft Unified Security Protocol Provider'.
IMAP: 14:20:01 [db] OnNotify: asOld = 4, asNew = 6, ae = 2
IMAP: 14:20:01 [db] OnNotify: asOld = 6, asNew = 6, ae = 4
IMAP: 14:20:01 [db] OnNotify: asOld = 6, asNew = 5, ae = 2
IMAP: 14:20:01 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 14:20:01 [rx] * OK The Microsoft Exchange IMAP4 service is ready.
IMAP: 14:20:01 [tx] arog CAPABILITY
IMAP: 14:20:01 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 14:20:01 [rx] * CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=NTLM AUTH=GSSAPI UIDPLUS MOVE ID CHILDREN IDLE NAMESPACE LITERAL+
IMAP: 14:20:01 [rx] arog OK CAPABILITY completed.
IMAP: 14:20:01 [tx] en9r AUTHENTICATE NTLM
IMAP: 14:20:01 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 14:20:01 [rx] +
IMAP: 14:20:01 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 14:20:01 [rx] +
IMAP: 14:20:01 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 14:20:01 [rx] en9r NO AUTHENTICATE failed.
IMAP: 14:20:01 [tx] LOGIN command sent
IMAP: 14:20:01 [tx] bfhb ID ("name" "Microsoft Outlook" "version" "14.0")
IMAP: 14:20:01 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 14:20:01 [rx] herv NO LOGIN failed.
IMAP: 14:20:01 [db] ERROR: "The server rejected your logon. Verify that your user name and password are correct.", hr=0x800CCCD1
IMAP: 14:20:01 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 14:20:01 [rx] * ID ("name" "Microsoft.Exchange.Imap4.Imap4Server" "version" "15.0")
IMAP: 14:20:01 [rx] bfhb OK ID completed
IMAP: 14:20:04 [db] Connection to '10.X.X.X' closed.
IMAP: 14:20:04 [db] OnNotify: asOld = 5, asNew = 0, ae = 5
Also have tried telnet but it will not work either for the 2 servers but works for the 1.