I have one user that cannot select Out of Office assistant using 'Tools' then 'Out of Office Assistant' in Outlook 2007. When he tries this, he receives the message 'Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later.' I believe this is specific to his account as I have set his email up on another computer and get the same error.
1. He can use Out of Office through OWA.
2. When testing EMail Auto Configuration, the test fails with the message '
3. When trying to navigate to the EWS folder, that fails and shows 'Page Cannot be Displayed'
4. He is the only one with 2 different usernames. Assume his name is Joseph Smith. His account in Active Directory shows a username of 'josephs' and his account in Exchange 2010 shows a username of jsmith. His email address is jsmith@domain.com.
I'm not sure if this is the problem or not. If possible, I'd like to keep his Active Directory account the same but can I export his email to a .pst file then recreate his mailbox in Exchange and import everything in? I can just add and make his primary email address jsmith at domain.com. Or is there a different problem here?
Thank you in advance for your help.